Refund policy

RETURN & EXCHANGE POLICY

At ALORA Jewelry, we want every order to arrive in excellent condition and meet your expectations.

7-DAY RETURN & EXCHANGE

You may request a return or exchange within 7 calendar days of receiving your order. Requests submitted after 7 days will not be accepted, except where applicable law requires otherwise.

ELIGIBILITY REQUIREMENTS

To qualify for a return or exchange, the item must:

• Be completely unworn and unused.
• Be in the same condition in which it was received.
• Have no scratches, marks, damage, alteration, or modification.
• Include the original tags, where applicable.
• Include the original ALORA jewelry box, pouch, and packaging.
• Have no signs of exposure to water, perfume, lotion, chemicals, or other substances.
• Not have been resized, repaired, customized, or altered in any way.

PROOF OF PURCHASE

Your order number or other valid proof of purchase is required for every return or exchange request.

PRIOR APPROVAL REQUIRED

Customers must contact ALORA Jewelry and receive approval before sending any item back.

Items returned without prior approval may be refused and returned to the customer at the customer's expense.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos or video showing the issue.

For damage or incorrect-item claims, ALORA may request a continuous unboxing video showing the parcel from the time it is first opened.

Each claim will be reviewed before a return, replacement, exchange, or refund is approved.

RETURN SHIPPING

For returns or exchanges due to customer preference or change of mind, the customer is responsible for the return shipping cost.

For verified damaged, defective, or incorrect items, ALORA will provide the appropriate return-shipping instructions.

INSPECTION

All returned items are inspected before a return, exchange, or refund is approved.

A return or exchange may be refused if the item:

• Has been worn or used.
• Has scratches, marks, stains, or other signs of use.
• Has been altered, resized, repaired, or customized.
• Is missing its original packaging, pouch, tags, or accessories.
• Shows signs of contact with water, perfume, lotion, chemicals, or other substances.
• Does not match the condition of the item when it was delivered.

If a return is rejected after inspection, the item may be sent back to the customer at the customer's expense.

SALE ITEMS

Items specifically marked as sale items are not eligible for return or exchange, except where applicable law requires otherwise or where the item is verified as damaged, defective, or incorrectly sent.

Payment-method discounts such as JazzCash, Easypaisa, or SadaPay promotional discounts do not by themselves make an item a sale item.

REFUNDS

Once an approved return has been received and inspected, ALORA will notify you whether the refund has been approved.

For Cash on Delivery orders, the refund method and details will be confirmed directly with the customer.

For prepaid orders, the refund method and details will be confirmed directly with the customer.

Refund processing will begin after the returned item passes inspection.

CONTACT US

For return, exchange, damaged-item, or order-related questions, contact:

supportalorapk@gmail.com

IMPORTANT

By placing an order with ALORA Jewelry, you acknowledge that you have read and understood this Return & Exchange Policy.